Paid work not being done, tickets ignored.

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I paid for custom native SSL work for Icecast over 4 weeks ago (19/10/2020) and nothing has been done yet.

I've sent multiple tickets about the work, but I keep getting fobbed off, and now no-one is replying.

I've now asked for a refund, but no reply, silence...

Has anyone had any paid work done recently, or are they just taking our money and doing nothing?
Still need help with SSL?
I have the same issue. Two months and they not installed the ssl. I suggest to no one pay more for paid support because centovacast staff really have some trouble in do it.
@edinsof

Yes, still need help, although I've got a few tutorials from the web so I'm going to try and do it myself first.
I also purchased their migration service last October 2020 and up until now it has never been attended. They don't reply to follow-up tickets anymore.