I have the same Problem with my account my License are suspended
I have an Owned-Unlimited License
I send 4 tickets for 3 week and nothing happen.
All my ticket is close due to inactivity I don't get an answer from Centova team
For 2 day a open a news Ticket NB2-XFD5-998 but still the same no answer
I buy the Support and upgrade Invoice #85626
But you have any possibility to cancel this via the profile