Cancelling a license

Question:

How can I cancel a license I no longer need?

Answer:

To cancel an unwanted license:

  1. Login to your client account at centova.com.
  2. Click Manage Product Licenses.
  3. Click on the license you wish to cancel.
  4. Click the Cancel package link at the right-hand side of the page.

This will immediately terminate the license and its billing, but Centova Cast will usually continue to operate on your end for a few days before terminating.

Please be sure to remove the Centova Cast cron job(s) from /etc/cron.d/centovacast (for v3) or /etc/crontab (for v2) unless the server is being completely decommissioned, otherwise it will begin sending you daily warning messages regarding failed license validation.

Also note that if you are paying by PayPal subscription, you will also need to cancel your PayPal subscription at paypal.com.