The issues with support & paid pro services still continue, it appears they know exactly how sh*t the service is too, they don’t reply to follow up tickets.
Paid for professional service, 9 days later job not done and only 1 single ticket reply to say basically “they are busy but will check with installations department on progress” , not heard nothing since and every new ticket goes ignored, so they know how shit the service is and are choosing to ignore follow up tickets.
Submitted requests for update, nothing, submitted new tickets...nothing, just completely ignored. Original ticket to installations department hasn’t ever been replied to so in theory should stay “in order” to have work completed...🙄
It appears that this place is going down big time, they appear to be struggling to stay afloat, mind you it’s not surprising with how they are treating customers. Half of the pro paid work is due to features/functions lacking in the panel that they have chosen to not bother with, the ssl modification could have been applied as an update but they are choosing to charge a pro service for this, we pay a license fee with the idea being they develop the required functionality...
I’ve lessened my reliance on centova panel for this very reason, while we have system admins we have found that 99.9% of system admins have no clue about centova panel so we rely on the pro service from centova for the centova cast servers, something that is increasingly becoming an issue, sadly this panel is still seen as “reliable” by radio stations as they are largely unaware of the lack of support and development...so still a need albeit slowing.