Parenthesis not displaying at the start of song title (left hand side)

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Hi all, just joined the forum. I have a hosted radio station that uses Centova Cast. For some reason, I cannot display left handed parenthesis with a song/album tltle. For e.g (Cross The) Heartland by Pat Metheny Group is shown as Cross The) Heartland
My host is telling me that the reason for this is due to the initial "(" being picked up as a control character. Strangley, parentheses are showing within the rest of the song/album title with no issues at all. Can anyone offer any advice as to whether this can be overridden, by maybe "escaping" the control character so that the initial "(" is recognised?

Please see attachment for details.