6 days and no replies from Centovacast support

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I just got a new Centovacast service and paid for installation. It's been 6 days and no replies and no installation. I was wondering if anyone knows what is happening to support? why they are not answering tickets.

Ticket TZ8-BFD5-440
in the end how long did it took for them to reply?
and was the service good and how much it cost...?