Why Centova has a slow motion support area ?

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ON Saturday night I sent 3 times a ticket ,, why ? cause i got no NOtification that a ticket was opened ,, then sent a direct mail ,, and got the response ,, but ,, amazing , no opened ticket shown on helpdesk ,.

The thing is: we have no service at all , all our customers are off the air ,,,

Also made 5 telephone calls ,, and only an ansewering machine.

SO ,, anyone can share this concern asking Centova to be more expedit attending clients ???

Why so SLOW ??? guys
Just read the forums ;)
Your answer is on it.