Sorry for the hassles, I've been on leave for the past month or so dealing with a serious personal matter, and in my absence my staff have unfortunately not performed as one would hope.
In brief, I am back now, the backlog of tickets has mostly been caught up, and... well, to put it nicely, we are now hiring to fill some newly vacated positions.
Installation orders are still badly backlogged and we will be working on catching up with those over the next 72 hours.
To all that were affected, please accept my sincere apologies. We'll be working hard over the next while to regain our clients' trust and re-establish the helpdesk response times we advertise and which you've grown accustomed to.