centovacast v2 ftp problems

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Hey staff

everytime i create new accounts on my v2 centovacast

i can't login to my ftp accounts that i created on my v2 centovacast

so how can i fix this problem then

thanks
This issue has been responded many times, please consult the knowledge base or search the forums.

https://secure.centova.com/pages/faqs/display/clients_cannot_log_in_via_ftp_133