Hi , i have added an intro file to my station , it plays when a listener connects but also plays every 20 mins on the dot.
I cannot find how to stop it playing every 20 mins - can you advise please , i have checked all the settings twice and re read the documentation

I have removed the file from the server and the only version is saved as station id

As you mentioned in your ticket that this is only happening when using the web player, the current assumption is that your web player is performing a disconnect/reconnect every 20 minutes, in order to prevent the player from using up all RAM memory (which can happen when using a Flash player in conjunction with a continuous stream, such as an Icecast/Shoutcast stream), which in turn is causing the introduction file to play every time the Flash player reconnects.

If anyone thinks it might be from something else, or knows of any solution, feel free to contribute to this topic.