Steve,
The comparising with the car is in my opinion not very relevant
You state, we pay for a Centovacast license, which is offcourse true. But i think the most of the users select Centovacast because of the functions it contains, for example the DJ logins etc. These functions ONLY work with Shoutcast V2 and not with V1. So basicly we all pay for half a product if we need to use V1 or Icecast. So why we need upgrading then you would think
We do not select a car based on an engine (although some do), but more on brand and stability. If an engine cannot work with 5 gears, and the car provides it, you can't say: then only use 4 gears, then it runs fine. I sure understand what you mean, but i believe it does not add up
We also suffer problems with crashing streams with SC_TRANS and indeed it is costing customers.
But they select the streams based on the functions. Without these functions, CC is basicly just an update on the layout (and the engine). All other functions do not work (properly)
And that is sadly.
Offcourse i know, it is not your product, but some more information/actions from NullSoft would be great. Maybe we can do this collective ?
To be clear: we have an outstanding support ticket about this issue, so we can try to find out the cause of this problem. And i'm more then willing to help you guys finding the issue, as i cannot find it myself.