Centova Technologies Forum

Centova Cast v3 => General discussion => Topic started by: TrentHost on January 06, 2014, 06:10:57 am

Title: Why does Billing/Accounts take ages!
Post by: TrentHost on January 06, 2014, 06:10:57 am

Why does the Billing/Accounts support team take ages to respond to your support ticket?
I contacted the General inquiry team and they moved me to the billing/account team, i've been waiting for 3 days for a reply now from them.

Title: Re: Why does Billing/Accounts take ages!
Post by: Alexiu on January 14, 2014, 03:46:41 am

You've most likely contacted us at the start of the weekend, which meant your ticket would not be addressed until Monday.

I'd like to mention that I do usually take a look during the weekends as well and I handle extremely time sensitive issues (which are preventing clients from using the service or might end up doing so if not addressed quickly)