Centova Technologies Forum

Centova Cast v3 => Bugs and issues => Topic started by: ecclestone on February 10, 2013, 07:46:19 am

Title: Error account creation
Post by: ecclestone on February 10, 2013, 07:46:19 am
Hello,

I installed v3 centovacast today, everything went well. But when I want to create an account it gives me error message is:

We apologize for the inconvenience, but an internal error has occurred. Please try again later.
Unhandled exception: Cluster host connection failure for Server Media 2013: Connection refused (111) in /usr/local/centovacast/system/class_RPCDaemonClient.php:1064

#0 /usr/local/centovacast/system/class_RPCDaemonClient.php(1064): RPCDaemonClient::send()
#1 /usr/local/centovacast/system/class_RPCDaemonClient.php(1010): RPCDaemonClient->send()
#2 /usr/local/centovacast/system/class_RPCDaemonClient.php(800): RPCDaemonClient->command()
#3 /usr/local/centovacast/system/class_SystemControl.php(1164): RPCDaemonClient->info()
#4 /usr/local/centovacast/system/class_SystemControl.php(322): SystemControl->api_provision()
#5 /usr/local/centovacast/web/class_AccountEditor.php(896): SystemControl->__call('provision', Array)
#6 /usr/local/centovacast/web/class_AccountEditor.php(315): AccountEditor->provision_account()
#7 /usr/local/centovacast/web/reseller/modules/class_Module_accounts_base.php(65): AccountEditor->create()
#8 /usr/local/centovacast/web/admin/modules/class_Module_accounts.php(48): Module_accounts_base->create_account()
#9 /usr/local/centovacast/web/class_WebApplication.php(224): Module_accounts->execute()
#10 /usr/local/centovacast/web/admin/class_AdminApplication.php(64): WebApplication->execute()
#11 /usr/local/centovacast/web/admin/index.php(49): AdminApplication->execute()
#12 {main}

I read all the post about it, so the sticky. But I still have the same problem.

I tried everything, reboot the server and centovacast, install gdb (declare no incident). When I execute: /etc/init.d/centovacast status in all processes executed.

On the website, under the heading system/status he writes to OS: Cluster host connection failure for Media Server 2013: Connection refused (111)

So I think it is a configuration problem on my server, but I can not find where: (

I have a ubuntu server 12.10. I installed apache (php5 + cgi), mysql.

Sorry for my "little" English, thank you in advance for your answers :)
Title: Re: Error account creation
Post by: Centova - Steve B. on February 14, 2013, 02:59:04 pm
The article you referenced explains how to diagnose this.  If the log file at /usr/local/centovacast/var/log/gdb_cc-control.log doesn't contain anything relevant at all then you can't also be getting a "Connection refused (111)" error in the web interface.  As long as cc-control is running, it will be accepting connections.
Title: Re: Error account creation
Post by: crossfirehosting on October 17, 2013, 05:19:47 am
what happens if you get the same error, and cc-control exited uncleanly when going into SSH to see the status....



Title: Re: Error account creation
Post by: Centova - Steve B. on October 31, 2013, 09:07:07 pm
what happens if you get the same error, and cc-control exited uncleanly when going into SSH to see the status....

"Exited uncleanly" is not enough information to diagnose the problem.  As I explained previously, the output from the GDB log is needed to form a diagnosis.