Centova Technologies Forum

Centova Cast v3 => Bugs and issues => Topic started by: rrb on October 26, 2012, 07:03:56 am

Title: Licensing error
Post by: rrb on October 26, 2012, 07:03:56 am

what can I do? Can someone solve this issue? I can't access to the server from Centova's Control Panel, neither suspend or activate it..

Internal Error
We apologize for the inconvenience, but an internal error has occurred. Please try again later.
Unhandled exception: Error loading account: Unable to access account for radioraptus: Licensing error in /usr/local/centovacast/system/class_RPCDaemonClient.php:881

#0 /usr/local/centovacast/system/class_RPCDaemonClient.php(881): RPCDaemonClient::parse_response()
#1 /usr/local/centovacast/system/class_RPCDaemonClient.php(895): RPCDaemonClient->parse_response()
#2 /usr/local/centovacast/system/class_RPCDaemonClient.php(944): RPCDaemonClient->get_response()
#3 /usr/local/centovacast/system/class_RPCDaemonClient.php(804): RPCDaemonClient->send()
#4 /usr/local/centovacast/system/class_RPCDaemonClient.php(922): RPCDaemonClient->authenticate()
#5 /usr/local/centovacast/system/class_RPCDaemonClient.php(863): RPCDaemonClient->send()
#6 /usr/local/centovacast/system/class_RPCDaemonClient.php(554): RPCDaemonClient->command()
#7 /usr/local/centovacast/system/servers/IceCast/class_IceCastConfig.php(580): RPCDaemonClient->download()
#8 /usr/local/centovacast/system/servers/IceCast/class_ServerIceCast.php(864): IceCastConfig->load_settings()
#9 /usr/local/centovacast/system/class_ServerControl.php(2933): ServerIceCast->load_settings()
#10 /usr/local/centovacast/system/class_ServerControl.php(3074): ServerControl->load_config_files()
#11 /usr/local/centovacast/system/class_ServerControl.php(191): ServerControl->retrieve_account()
#12 /usr/local/centovacast/web/class_AccountEditor.php(117): ServerControl->__construct()
#13 /usr/local/centovacast/web/reseller/modules/class_Module_accounts_base.php(77): AccountEditor->edit()
#14 /usr/local/centovacast/web/admin/modules/class_Module_accounts.php(51): Module_accounts_base->edit_account()
#15 /usr/local/centovacast/web/class_WebApplication.php(217): Module_accounts->execute()
#16 /usr/local/centovacast/web/admin/class_AdminApplication.php(64): WebApplication->execute()
#17 /usr/local/centovacast/web/admin/index.php(49): AdminApplication->execute()
#18 {main}

Title: Re: Licensing error
Post by: Centova - Steve B. on October 26, 2012, 09:36:57 am

Check your logs (or restart Centova Cast) to find out what the licensing error is, then fix whatever problem indicates is going on.

The message in the web interface is intentionally vague to avoid letting your clients know the details (eg: it could be embarrassing for a company if their clients found out they let their license get suspended for nonpayment, etc.)

Title: Re: Licensing error
Post by: rrb on October 27, 2012, 04:38:35 am

Ok it's a license problem, the trial version expired on 4th October and Centova still worked fine until yesterday. I've already bought a new individual annual license (on 3rd October). Is there some way to 'upgrade' the license key without having to reinstall everything!?

Title: Re: Licensing error
Post by: rrb on October 27, 2012, 06:31:01 am

Here it is...

  License certificate expired; need an update from the Centova Technologies licensing servers.

Trying to update license (this may take a minute or two) ...
License update failed at http://license1.centova.com/license/ (ERR BADKEY): Invalid license key; trying next server ...
License update failed at http://license2.centova.com/license/ (ERR BADKEY): Invalid license key; trying next server ...
License update failed at http://license3.centova.com/license/ (ERR BADKEY): Invalid license key; trying next server ...
No more licensing servers to try
Failed to obtain license update from any licensing server; license update failed
License update failed; product not licensed

   Trying to update license (this may take a minute or two) ...
   License update failed at http://license1.centova.com/license/ (ERR BADKEY): Invalid license key; trying next server ...
   License update failed at http://license2.centova.com/license/ (ERR BADKEY): Invalid license key; trying next server ...
   License update failed at http://license3.centova.com/license/ (ERR BADKEY): Invalid license key; trying next server ...
   No more licensing servers to try
   Failed to obtain license update from any licensing server; license update failed
   License update failed; product not licensed



**** WARNING ****
License validation failed.  Daemon will reject all connections until a valid
license is installed
**** WARNING ****

So, the Account Package is #108651, and it's ACTIVE and PAID on 3rd October 2012, and it expires on 10.03.2013. What can I do?

Title: Re: Licensing error
Post by: My Auto DJ on October 27, 2012, 07:02:38 am

Did you try to re-issue the license? I have just installed a fresh server I do not think there is a problem with the license servers, go into your Centova.com account and click re-issue license and try again

Title: Re: Licensing error
Post by: rrb on October 27, 2012, 07:34:39 am

Can't find a 'reissue license' bottom in my account  :-\

Anyway, here is a licensing test I made a few seconds ago but I'm still stucked..

(http://i45.tinypic.com/2zg543n.jpg)

Title: Re: Licensing error
Post by: My Auto DJ on October 27, 2012, 07:42:58 am

Edit /usr/local/centovacast/etc/license.conf with your key

Restart centovacast using /etc/init.d/centovacast restart

Title: Re: Licensing error
Post by: rrb on October 28, 2012, 04:38:52 am

thank you, solved :)