Centova Technologies Forum

Centova Cast v3 => Bugs and issues => Topic started by: Dr Bunsen on February 27, 2014, 01:05:47 pm

Title: Please help! Ticket HQ7-LHM5-780
Post by: Dr Bunsen on February 27, 2014, 01:05:47 pm

Please help me! I've had a ticket open for 12 hours which still hasn't been assigned...

Ticket HQ7-LHM5-780

Title: Re: Please help! Ticket HQ7-LHM5-780
Post by: Dr Bunsen on February 27, 2014, 01:21:36 pm

The error I'm getting after migrating an existing Centovacast 3 installation to new hardware at the last stage of the process when I should be changing IPs is...

I get the error when I try to access the settings of any of my streams. Trying to log out also does nothing.

I've also tried re-issuing my license. Restarting CC and updating.

Unhandled exception: Error loading account: Unable to access account for breakbeat: Cluster host authentication failure for Local server: authentication failed in /usr/local/centovacast/system/class_RPCDaemonClient.php:1209

Title: Re: Please help! Ticket HQ7-LHM5-780
Post by: mrdebian on February 27, 2015, 10:47:15 am

Did you solved that?

I'm experiencing the same errors and support is indeed extremely slow.

Title: Re: Please help! Ticket HQ7-LHM5-780
Post by: Alexiu on February 28, 2015, 02:11:26 pm

Please make sure that the IP address for your Local Server under Management -> Hosts is set to 127.0.0.1 and that the Authentication Key matches the contents of /usr/local/centovacast/etc/rpcshadow