Centova Technologies Forum

Centova Cast v3 => General discussion => Topic started by: SCIFI.radio on May 07, 2016, 02:58:21 pm

Title: Don't run the upgrade patch from May 3
Post by: SCIFI.radio on May 07, 2016, 02:58:21 pm

It WILL trash your Centova server. Krypton Radio tried the update, and we are down and clobbered, as the process hangs when trying to shut down the various Centova daemons. We have our IT support now trying to resurrect the downed machine.

Title: Re: Don't run the upgrade patch from May 3
Post by: Roger on May 07, 2016, 07:42:49 pm

Hello Krypton Radio,

We're very sorry that you are having difficulties with our latest update, however while there were a number of issues related to the new Icecast management code, nobody else except you has reported this type of problem.

Most likely, this is a maintenance or environmental issue, if your staff is unable to recover your service, please feel free to have them open a ticket to our support department, and we'll be happy to help you troubleshoot.

Title: Re: Don't run the upgrade patch from May 3
Post by: SCIFI.radio on July 14, 2016, 05:08:27 pm

Thank you - we did manage to recover the machine, and it looks like some sort of pilot error on our side, not a fault with Centova.