Centova Technologies Forum

Centova Cast v3 => Bugs and issues => Topic started by: Dr Bunsen on May 01, 2015, 04:38:55 am

Title: Listener statistics drop to zero after 3.2.0 upgrade
Post by: Dr Bunsen on May 01, 2015, 04:38:55 am

Hi all,

All my listener graphs both from a high level for all accounts and inside each stream have all dropped to nothing since the latest upgrade. The rest of my stats seem unaffected however.

Has anyone else seen this and if so how do you suggest I go about fixing this?

Thanks!

Hugh

Title: Re: Listener statistics drop to zero after 3.2.0 upgrade
Post by: ctown on May 01, 2015, 02:38:16 pm

Yes same here...no listener stats and blank google map after updating to 3.2

Title: Re: Listener statistics drop to zero after 3.2.0 upgrade
Post by: Dennis Fallon on May 05, 2015, 01:20:50 pm

Has this been fixed yet ?

Title: Re: Listener statistics drop to zero after 3.2.0 upgrade
Post by: ctown on May 05, 2015, 05:23:34 pm

Steve pushed out an update a few days ago that made mine work.  Also try to hit the UPDATE button in your settings tab and then restart the server.  That seemed to fix everything after the update.

Title: Re: Listener statistics drop to zero after 3.2.0 upgrade
Post by: Dennis Fallon on May 06, 2015, 07:03:35 am

Thanks, ctown, it works now.

Title: Re: Listener statistics drop to zero after 3.2.0 upgrade
Post by: Jim on June 07, 2015, 09:01:09 am

I'm seeing the issue still exists for any account attached to a reseller account. Accounts not attached to a reseller account show the reports fine and correct. There appears to still be an issue.

I've just submitted a support ticket about it. I've attached a screenshot to show what the drop off looks like.

Just wanted to post so anyone else who uses the reseller feature could check their reports too. Anyone else having the same issue ?