Centova Technologies Forum
Centova Cast v3 => Bugs and issues => Topic started by: tranceradio on November 11, 2013, 05:18:49 pm
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Hi There,
When i go to change my playlists on the Centova Panel and then save it, i go to the "PLAYLIST" page and set my playlist to "SCHEDULE" and i turn it on. Then the schedule wont work?
Because we are a radio station we need to get this sorted as soon as possible for our site.
It is not good for us, can someone tell us whats wrong? or something that i can do to get this working.
Thank You. :)
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Hi there, Check this topic: http://forums.centova.com/index.php?topic=2849.0 And make sure your panel is up to date.
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Hi,
This wont work for me.
I got my account re-installed last week and still the schedule wont work.
My panel is up to date "v3.0.5
Is that correct?
I am new to the website about 1 month and still this problem has never been solved.
I kept emailing the "FastCast4U" owner and still nothing solved yet.
Can anyone give me a solution to get the problem fixed as soon as possible?
Thank You.
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Hi,
This wont work for me.
I got my account re-installed last week and still the schedule wont work.
My panel is up to date "v3.0.5
Is that correct?
I am new to the website about 1 month and still this problem has never been solved.
I kept emailing the "FastCast4U" owner and still nothing solved yet.
Can anyone give me a solution to get the problem fixed as soon as possible?
Thank You.
The only thing you can do from the end user panel is check your time zone settings, and make sure they match with your actual time zone, other than that it is a server side issue and it will have to be resolved by your service provider.
HTH
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i got my scheduled playlist to work by changing my timezone settings in centova cast to match my own. the next issue i am having now is that the playlist wont run all day even though it is scheduled to. i made sure that it is not set to interrupt and even set the playlist to run for 1439 minutes yet the playlist will switch over to the general rotation after a couple of hours. can anyone help me with this.
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Yes clients have been reporting playlist problems and we are not able to find any problems with the way they have set them up, there is definitely a problem or bug with the playlist system, it's not the timezone and it's not because other playlist are conflicting either :( :(
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Any news about this issue yet?
I also have problems with scheduled playlists.
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Some of our customers too complain that scheduled lists do not start...
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This would be a very serious issue and I strongly advise that you open a ticket about it. Here's the information we need for troubleshooting this:
Please edit the station's settings, and, under the advanced tab activate the Nextsong Debugging option. This should activate Centova Cast's advanced debugging, which in turn should show us why Centova Cast has chosen the wrong songs.
After this, please restart your station and let us know next time when you think Centova Cast has wrongfully chosen a song. (unfortunately we can't investigate events that happened before the moment when you activated the Nextsong Debug)
We would need to know the exact time when this has happened and the song which was wrongfully played, also your Centova Cast URL, admin password, and the affected account's username.
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Also for what it's worth, I should mention that we receive complaints of this nature on a weekly basis, but in the ~3 years the "Nextsong debug" feature has existed (which creates a log file providing a definitive explanation of exactly why each playlist played or did not play at a given time) we have found precisely one bug in the playlist scheduler. That bug was caused by a rare condition that most clients never encountered, and was fixed ages ago.
Literally every other report we've received in that time has been the result of clients misconfiguring their playlists or their time zones.
That said, I don't mean to be dismissive of this issue -- it's always entirely possible that we've overlooked a bug, and I'm always happy to investigate that possibility -- I'd just like to encourage users to look at the KB article about this issue (http://www.centova.com/en/faq/cast3/troubleshooting/scheduled_playlists_do_not_start_on_time) as well as the Track Selection (http://www.centova.com/doc/cast/user_manual/02_reference_manual/12_playlist#track_selection) section of the Centova Cast user's manual before assuming they've found a bug.
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I have the same problem...
:-\
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I checked all programs and schedules, time zone and all playlists
Also read these topics and my problem doesn't fit in any of these situations
Some programs come on time and others just do not, random songs go on air and the scheduled program don't go on air
can someone help me??? :-[ :o :( :-\
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I am having the same problem , the company we are using for shoutcast server advised us that this software is not suitable for running a radio station and its scheduler does not work properly is this the case ?
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I am having the same problem , the company we are using for shoutcast server advised us that this software is not suitable for running a radio station and its scheduler does not work properly is this the case ?
That is totally incorrect. I suggest that you find a new Stream Host.
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Thats what they said find a better piece of software ! easy to send people round in circles and give no explanation , why is it incorrect ???
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It's incorrect because it's been working perfectly for me for over 5 years.
If you Stream Host tells you to find a new piece of software, why is your Stream Host still using it ??
Who is your Stream Host ?
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Having read the faqs pointed to in this thread you are incorrect and it is actually centovacast at fault , the software is unable to bring in a track at a set time until the one before the previous one is finished , hence when dj sets are playing this can be up to 2 hours late. On top of that the function to skip a track often freezes and the sending of data to the player is also intermittent. Looking around most cheap solutions are using centovacast so it seems my host was correct and i will need to look for better software.
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Thats what they said find a better piece of software ! easy to send people round in circles and give no explanation , why is it incorrect ???
I believe that the point that Dennis is trying to make, is that both Shoutcast and Centova Cast do work just fine for managing a radio station. And that if you experience any issues, and your current provider is unwilling to help, you should simply switch to a different provider.
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Centovacast is the thing causing me the problem NOT the supplier. Scheduling does not work for long set tracks which in this day and age of radio stations with djs playing sets is somewhat short sighted. If you would like to answer the problem with a solution rather than washing your hands of it feel free otherwise there is no point in replying to go over what someone else has already said. If you believe the problem is with the supplier why your software does not work then provide a technical explanation for that which i can take to the supplier. thank you.
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This happens sometimes, if the playlist scheduler is acting crazy try to go into your DB, select all tables then click the repair button at the bottom.
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This happens sometimes, if the playlist scheduler is acting crazy try to go into your DB, select all tables then click the repair button at the bottom.
I believe that what clubtraxradio is referring to, is the fact that autoDJ won't interrupt the current track in order to launch a scheduled playlist. This has always been this way since Centova Cast started, and we have never claimed or advertised otherwise.
People who care about this, should up-vote the following feature request:
http://forums.centova.com/index.php?topic=3624.msg11512#msg11512
As for the reasons why it works like this, it is both by design and also due to technical limitations of the underlying technologies. There is a very simple workaround for this tho, simply slice your long tracks into more manageable "radio version" chunks.
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Thanks for the repy , i cannot see how the slicing into chunks would work though if i want a show to start at 9pm and advertise it so then even small chunks will put that out of place, without it working as it needs to it just cannot do the job i want of it so will have to consider other option if there are any.
cheers
Andrew (http://www.andrew-davies.com)
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Thanks for the repy , i cannot see how the slicing into chunks would work though if i want a show to start at 9pm and advertise it so then even small chunks will put that out of place, without it working as it needs to it just cannot do the job i want of it so will have to consider other option if there are any.
cheers
Andrew (http://www.andrew-davies.com)
Apologies, I should have said that it's a way to mitigate the issue, obviously the start of your playlist is still going to be offset by as much as the duration of one of the chunks.
The only other way that comes to mind to have precise scheduling down to the minute, would be to stream your content as a live show from a remote source. You can do this from your own computer, or server-side using simple scripting, however you will need to have control of the server for the latter (or rent like a cheap VPS).
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I have been doing that and putting out my own live sets and others from my own source , but need to have control as i will not be able to do this for all forthcoming sets as not always around at the set times when they need to go out. I have battled with the thought of precise programming but the sets that are sent to me are never precise enough so would mean a lot of work re-editing all the sets, it may be the only way though in the end.
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What problems are you having with Centova Cast's playlist system? It might not be perfect, in terms of flexibility, but it sounds like you're experiencing some bigger problems than just not being able to create a very complex scheduling.
And who's your host? :) (don't answer that)