Centova Technologies Forum

Centova Cast v3 => Bugs and issues => Topic started by: andreasv on August 27, 2012, 03:13:15 am

Title: Can't create accounts
Post by: andreasv on August 27, 2012, 03:13:15 am

Here is what I did:
- buy licence
- install CC 3 beta according to the instructions on the website with SC2 + SC trans2, no errors during installation
- create a database via phpmyadmin using the default settings beside username and password

- first time login: Top with "admin" and correct password, bottom (mysql) with DB name, DB user, password

- under "Accounts" clicked on manage
- clicked "New account" -> User / SC DNAS v2 / sc_trans v2
- clicked "create"

Result: The popup for the account settings fades out, I'm back on the accounts page and no account exists. I checked the apache2 error log:
Here is what I did:
- buy licence
- install CC 3beat according to the instructions on the website with SC2 + SC trans2, no errors during installation
- create a database via phpmyadmin using the default settings beside username and password

- first time login: Top with "admin" and correct password, bottom (mysql) with DB name, DB user, password

- under "Accounts" clicked on manage
- clicked "New account" -> User / SC DNAS v2 / sc_trans
- clicked "create"
- account settings popout fades out, I am back on the accounts page and there is no account

That's what the apache log says:
[Mon Aug 27 11:56:51 2012] [error] [client 94.228.34.210] script '/var/www/forumdisplay.php' not found or unable to stat
[Mon Aug 27 12:00:17 2012] [error] [client 94.228.34.210] script '/var/www/forumdisplay.php' not found or unable to stat
[Mon Aug 27 12:01:17 2012] [error] [client 37.140.141.16] File does not exist: /var/www/documents

These info don't fully match the time I clicked "create" so it might be unrelated.

Any other logs I should check and post info here? Am still a newbie on Linux.

Title: Re: Can't create accounts
Post by: andreasv on August 27, 2012, 03:16:57 am

Quote

Licensing server connectivity test
Test result: PASSED - Centova Cast can successfully communicate with the Centova Technologies license servers.

Details:

Testing server license1.centova.com ...
Host license1.centova.com resolves to 72.55.159.213
Connection successful and correct response received

Licence looks ok.

Title: Re: Can't create accounts
Post by: djduck on August 30, 2012, 11:30:24 am

Doesn't work for me either centos 6

Title: Re: Can't create accounts
Post by: andreasv on August 30, 2012, 01:01:15 pm

Oh should have mentioned the OS as well!

Debian 6
no control panel (Plesk eg) installed

Title: Re: Can't create accounts
Post by: Centova - Steve B. on August 30, 2012, 03:53:57 pm

Quote from: andreasv on August 27, 2012, 03:13:15 am

- under "Accounts" clicked on manage
- clicked "New account" -> User / SC DNAS v2 / sc_trans v2
- clicked "create"

Result: The popup for the account settings fades out, I'm back on the accounts page and no account exists.

So you never actually arrived at the account creation page then?  I'd need you to PM me your admin login information to check that out... nobody else has reported this.

Quote from: andreasv on August 27, 2012, 03:13:15 am

I checked the apache2 error log:

Anything you find in the Apache error log is irrelevant and unrelated to Centova Cast as v3 does not use Apache.

Title: Re: Can't create accounts
Post by: djduck on September 05, 2012, 04:50:04 pm

Sent you a PM  Steve with admindetails

Title: Re: Can't create accounts
Post by: Centova - Steve B. on September 07, 2012, 11:41:50 am

Responded; your CC server appears to be down.

Title: Re: Can't create accounts
Post by: andreasv on September 08, 2012, 10:44:17 am

Did you mean djduck or me? We both have the same problem and both sent you a PM :)

Title: Re: Can't create accounts
Post by: djduck on September 13, 2012, 12:54:10 pm

found the issue .. andreasv .. by chance do you have LastPass plugin installed on your browsers? .. I disabled mine and now it works